Terms & Conditions

Version 2, August 2026

These terms explain how this website operates, the conditions that apply to its use, and the terms on which Note Lab Limited provides professional services. This website, including all its components, is operated by Note Lab Limited. By using this site, you agree to these terms.

In these terms, "we", "us" and "our" mean Note Lab Limited, the New Zealand company through which Ryan Youens contracts for all professional work. Work may be presented, credited or discussed under the name Ryan Youens, but Note Lab Limited is the contracting party in every case.

Professional Services

Note Lab Limited provides professional services through formal engagement. Where a separate written agreement exists, that agreement governs the work and prevails over these terms. Where no separate written agreement exists, the Terms of Trade below apply.

Nothing on this website or its content constitutes an offer, proposal or scope of work. Examples of past work are provided for reference only and do not imply availability, suitability or obligation for future services. All service enquiries must be discussed and agreed directly with Note Lab Limited before work begins.

Terms of Trade

These terms apply to all professional services provided by Note Lab Limited unless a separate written agreement says otherwise.

Scope and variations

The agreed scope is the work described in writing at the point of engagement. Work outside that scope will be quoted and invoiced separately, subject to prior written agreement. Reasonable revisions arising from the agreed brief are included. Revisions arising from a change of direction, a change of personnel or a change to the material supplied are treated as new work.

Client materials

The client is responsible for supplying accurate source materials, references and information in a usable form and in time for the agreed delivery. Delays or additional work caused by late, incomplete or incorrect material may affect delivery dates and may be invoiced separately.

Fees and payment

Invoices are issued on delivery or at agreed milestones. Payment is due within 7 days of the invoice date unless otherwise agreed in writing. Payment is not contingent on the client receiving payment from any third party.

All fees are quoted exclusive of GST unless stated otherwise. GST is charged where applicable.

Any query on an invoice must be raised within 7 days of the invoice date.

Deposits are non-refundable and are credited to the final balance unless otherwise agreed.

Where an invoice remains unpaid after its due date, we may charge interest on the overdue amount at 1.5 percent per month, calculated daily from the due date until payment is received in full.

We may suspend work, withhold delivery of materials and decline to release files while any invoice remains overdue. Delivery dates affected by a suspension are extended accordingly.

Overdue accounts may be referred to a debt collection agency, and any associated fees may be passed on.

Payment methods

Payment is by direct credit to the account matching the invoice currency, quoting the invoice number as reference. Card payments incur a surcharge of 2.65 percent, reflecting the cost of acceptance. Bank transfer incurs no fee. Any bank charges levied by the client's own bank or intermediary banks are the client's responsibility.

Our bank details will not change. Any notice advising new account details is fraudulent and should be confirmed by phone before payment.

Held dates and cancellation

Where dates are held for an engagement, those dates are reserved and other work is declined on that basis.

If an engagement is cancelled, all work completed and all costs incurred to that point remain payable.

Fees for confirmed dates cancelled within 30 days of the engagement remain payable in full. This reflects that held dates cannot realistically be filled at short notice, and that other work has already been declined in order to hold them. Where we are able to secure replacement work for those dates, the fee payable is reduced accordingly.

Where an engagement is postponed rather than cancelled, fees already incurred remain payable and new dates are subject to availability.

Where an engagement cannot proceed because of an event outside the reasonable control of either party, including illness, travel disruption, natural disaster, public health restrictions or the cancellation of the underlying production by a third party, neither party is in breach. In that case fees for work completed and costs incurred remain payable, and the parties will discuss in good faith what portion of the remaining fees is fair in the circumstances.

Travel and expenses

Where travel is required, travel time, transit days and any days held on location are chargeable at the agreed rates. Flights, accommodation, ground transport, per diems and other agreed expenses are either arranged by the client or reimbursed at cost.

Ownership and licence

All arrangements, orchestrations, scores, parts, session files, patches and other materials prepared by Note Lab Limited remain the property of Note Lab Limited until payment is received in full.

On payment in full, the client receives a licence to use the materials for the production, performance or purpose specified at the point of engagement. Any further use, including a different production, a further season, a recording, a broadcast or distribution to third parties, requires written agreement.

Underlying rights in any pre-existing work being arranged or orchestrated remain with their respective owners, and it is the client's responsibility to secure any permissions required for the intended use.

Where materials are supplied before payment is received in full, the client grants us a security interest in those materials under the Personal Property Securities Act 1999, and agrees to do what is reasonably required to enable that interest to be registered and enforced.

Credit

Ryan Youens asserts his right under the Copyright Act 1994 to be identified as the author of the works he creates.

Where credits are listed in programmes, published materials, recordings or promotional material, the work supplied will be credited to Ryan Youens, in a form appropriate to the medium and the role performed. A credit to Note Lab Limited may be used in addition or instead where a company credit is more appropriate.

Confidentiality

Materials, files, plans and commercial information exchanged in the course of an engagement are treated as confidential by both parties and are not shared with third parties without agreement, except where disclosure is required by law.

Consumer Guarantees Act

Where the client acquires services from us for the purposes of a business, both parties agree that the Consumer Guarantees Act 1993 does not apply, and that it is fair and reasonable for the parties to be bound by this provision. This agreement is recorded in writing as required by that Act.

Where the client is a consumer and does not acquire our services for business purposes, nothing in these terms limits or excludes rights the client has under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986.

Liability

Subject to the clause above, our total liability in connection with any engagement is limited to the fees paid for that engagement, and we are not liable for indirect or consequential loss.

Mentoring & Professional Development

Mentoring and professional development services are advisory only and limited to the booked session time. No delivery, execution, revisions or work outside the session are included unless expressly agreed in writing.

Responsibility for decisions, implementation and outcomes rests with the client, and no specific outcomes are guaranteed. Mentoring does not constitute project delivery, supervision, counselling, therapy or legal advice, and does not imply ongoing support or further involvement.

Sessions are confidential and may not be recorded, transcribed, shared or otherwise captured without prior written consent. Any actions taken following mentoring are at the client's discretion. Participation in mentoring does not imply ongoing availability or future engagement.

Website Use

Content on this website is provided for general information only and does not replace professional advice tailored to a specific project. Use of any material on this site is at your own risk.

While we aim to ensure that information is accurate and current, we do not guarantee it. Website content may be updated, changed or removed at any time.

All text, images, audio, video and other materials on this site are owned by or licensed to Note Lab Limited, unless stated otherwise. You may not copy, reproduce or distribute any content without written permission. Digital products purchased from the shop are licensed for personal use only.

This website and its content are created by Ryan Youens. Any views expressed are those of the author and do not necessarily represent the policies or opinions of any other organisation.

Shop Purchases and Payment

Digital products available through this website require payment at the time of purchase.

Digital products are delivered electronically and are non-refundable unless required by New Zealand consumer law. If technical issues occur, we will make reasonable efforts to provide a working download.

Shop purchases do not form part of any professional services agreement. Redistribution, sharing or resale of purchased files is not permitted.

Donations

This website may offer an option to make a voluntary donation. Donations are optional and do not create any entitlement to services, products or deliverables. A donation is not a payment for work and does not form part of any professional services agreement.

Donations are processed by secure third party providers. We do not store your full payment information. Donations are non-refundable unless required by New Zealand consumer law.

External Links and Liability

This site may include links to external websites. We are not responsible for the content or practices of those sites.

We are not liable for any loss, damage or disruption arising from your use of this website or any interruption in its operation.

General

These terms may be updated from time to time. Continued use of the site indicates acceptance of any changes. The version in effect at the point of engagement applies to that engagement.

If any provision of these terms is found to be unenforceable, the remaining provisions continue in force.

These terms are governed by New Zealand law, and the parties submit to the exclusive jurisdiction of the New Zealand courts.